Incident Management

Archer Incident Management provides case management and incident response for reporting and categorizing cyber and physical incidents and determining the appropriate response procedures. The use case allows you to evaluate the criticality of an incident and assign response team members based on business impact and other requirements. Archer Incident Management provides a metrics dashboard for tracking and reporting the status of all incidents, their costs, related incidents, losses and recovery.

For the key features and benefits of this use case, see the Data Sheet on the Archer Community: https://community.rsa.com/docs/DOC-40093

How Incident Management fits into a risk and compliance program

Incident Management is a use case in the Business Resiliency solution area. The following sections describe the use cases that Incident Management requires as a prerequisite, which use cases you can upgrade to as your Business Resiliency program matures, and which use cases in other solution areas you can integrate for additional business context and functionality.

Prerequisite and Next Use Cases

The following table shows how this use case fits into the overall Business Resiliency solution area.

Issues Management	Incident Management	Crisis Management
Consolidate and coordinate findings and remediation plans Manage exceptions	Report and manage incidents to their resolution Assign investigators Track and monitor legal involvement Attach reports and evidence Escalate an incident to a crisis event	Track and manage crisis events Send emergency notifications to members of the crisis team Complete Lessons Learned Assessment BC/DR Planning Develop a detailed business process recovery plan or IT disaster recovery plan Use an automated workflow for reviewing and testing plans Business Impact Analysis Determine the criticality of business processes. Provides an automated process for identifying business processes or business unit areas to that do not yet have a BIA.

Related use cases in other solution areas

The following table shows additional features that are available if you have the specified use cases licensed.
Application	Use Cases	Primary Purpose(s) of the Relationship
Third Party Profile	Third Party Catalog Third Party Engagement Third Party Risk Management	When you complete the Impact Summary, you can document third parties that may have been involved or impacted by the incident.
Crisis Events	Crisis Management	You can escalate an Incident record to a Crisis Event record so it can be tracked and resolved by the crisis team.
Loss Events	Loss Events Management	You can link to existing loss events or document new loss events from the Incident record.
Risk Register	Risk Catalog Top-Down Risk Assessment	You can link to an existing risk or document new risks from the Incident record.

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