AIM: Frequently Asked Questions

My sysadmin credentials are correct, but AIM will not allow me to claim an instance. How do I add my instance into AIM?

The most common reasons for authentication failure are:

• Enabling Single Sign-on (SSO) and not allowing manual login.

• Using your AIM credentials instead of your sysadmin credentials.

When you add your instance into AIM, you can temporarily deactivate both trusted IPs and manual login.

 

How can I troubleshoot AIM?

Archer recommends using a SAML trace tool for troubleshooting AIM.