Archer Issues Management 6.9.2

Archer Issues Management lays the foundation for your integrated risk management program, enabling you to manage issues generated by multiple groups, such as audit, risk, and compliance. The use case includes the business hierarchy to establish the corporate structure and accountability, and workflow and reporting to manage findings, remediation plans and exceptions.

With Archer Issues Management, you can create a coordinated and consolidated view into known issues. An organized, managed process to escalate issues provides visibility into ownership through your established chains of command. Workflow for proper sign-off and approval of issues, remediation plans, and exceptions ensures identified issues are well managed. As a result, your organization will realize quicker resolution to emerging issues, creating a more secure and resilient environment while reducing costs.

For the key features and benefits of this use case, see the Data Sheet on the Archer Community: https://community.rsa.com/docs/DOC-40093

How Issues Management Fits into a Risk and Compliance Program

Issues Management is a use case in the Audit Management solution area. The following sections describe the use cases that Issues Management requires as a prerequisite, which use cases you can upgrade to as your audit program matures, and which use cases in other solution areas you can integrate for additional business context and functionality.

Prerequisite and Next Use Cases

The following table shows how this use case fits into the overall Audit Management solution area.

For information on these Archer use cases, see the Archer Solutions Help.

N/A	Issues Management	Explore related use cases in other Solution areas.
	Establish your business hierarchy Consolidate and coordinate findings and remediation plans from risk, compliance, audits, and other assessments Manage exceptions with appropriate risk sign-off acceptance	Audit Engagements & Workpapers Audit Planning & Quality Business Continuity & IT Disaster Recovery Planning Crisis Management Incident Management Bottom Up Risk Assessment Loss Events Operational Risk Management Top Down Risk Assessment Cyber Incident & Breach Response Information Security Management System IT Controls Assurance IT Regulatory Management IT Risk Management PCI Management IT Security Vulnerabilities Program Financial Controls Monitoring Controls Assurance Program Management Data Governance Corporate Obligations Management

Get Started

• Learn more about the use case design
• Install and set up the use case
• Managing findings
• Managing remediation plans
• Managing exception requests