Back Up and Disaster Recovery On-Premises

Note: This topic is only applicable to on-premises installations.

To ensure that your data is not lost in the event of a failure, it is recommended you back up your Engage agent configuration at regular intervals.

Task 1: Back up your Engage setup

  1. Take a copy of the Archer Master Key or the entire Archer Config DB.

    Important: The Archer Master Key is important to decrypt the data in the PortalDatastore.json.

  2. Take a copy of PortalDatastore.json and store it in a backup folder.

    Note: You must copy the PortalDatastore.json only after it's first publish or after any upgrade of the Engage Agent.

Task 2: Restore your Engage setup

  1. Restore the Archer Master Key or the entire Archer Config DB based on what you backed up in Task 1 step 1.

  2. Copy the previously backed up PortalDatastore.json to the appropriate location during the Engage Agent installation.