Troubleshooting SaaS Publish Issues

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Vendor received no notification, despite a successful publish

The vendor did not receive an assessment email invite notification, despite a successful publish message on the Engage Agent.

Cause Resolution

The Continue sending default Engage notifications checkbox is not selected on the Engage Tab.

Select the Continue sending default Engage notifications checkbox on the Engage Tab. For more information, see Publishing Content Using the Engage Tab.

If a custom object code is used, the field IsEngageNotificationRequired is set to false.

If a custom object code is used, set the field IsEngageNotificationRequired to true. For more information, see Publishing Individual Records Using a Custom Object.

InvalidCastException

Cause Resolution

The field types configured for a field differ in Archer and the Engage Agent.

Example

The Vendor Name field is configured as a Text field in the Engage Agent, but the same field is configured as a Cross-Reference field in Archer.

Configure the fields with the correct field mappings and field types in Archer and the Engage Agent.

502 Bad Gateway

Error:

502 Bad Gateway

Cause Resolution

The Publish URL is incorrectly configured on the Engage Tab or the custom object.

For more information on correct publish URLs, see Publish URLs for SaaS.

Validation Messages

Error (Archer end)

{"isSuccessful":false,"statusCode":400,"validationMessages":["FirstName of class Contact is a required field and the value is not provided","LastName of class Contact is a required field and the value is not provided", "Email of class Contact is a required field and the value is not provided"],"value":null}

Cause Resolution

Data for First Name, Last Name, and Email of Contacts is not provided in the Archer record.

Provide data for , and in the Archer record before publish.

Invalid Request: Archer Content ID not found

Cause Resolution

One or more required fields in the Archer record are not populated.

Ensure all required fields in the Archer record contain a value.

User is not authorized to publish the questionnaire.

Cause Resolution

User identified in a cross referenced record does not have Read access to content.

Ensure that the identified user has Read access to content.
There is already an active assessment for this record
Cause Resolution

The current record already has an associated unsubmitted record in the portal.

Submit the original associated assessment.