Troubleshooting System Components

If you cannot access Archer at the login page, use the following tasks to troubleshoot the system components.

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Validating Server Settings

Task 1: Validate IIS settings

The procedures for validating these settings depends on the version of IIS installed in your environment. See the Archer Qualified and Supported Environments on the Archer Community for the supported version of Microsoft Internet Information Services (IIS) and the .NET framework.

The following table lists the validation steps.
Step

Action

Results

1

Verify that the ASP.NET is set to Allowed.

ISAPI and CGI Restrictions
2

Verify that only 1 authentication option is set for the default web site.

Sites > Default Web Site > Archer > Authentication

Task 2: Validate Web Server folder access

This test verifies that Network Service user account has access to the logging folder, the file repository folder, and the company_files folder. The paths to the file repository and logging folders are set in the General tab of the instance in the Archer Control Panel. The path to the company_files folder was set during the installation of the Archer component.

  1. Open a Microsoft Explorer window.
  2. Navigate to the logging folder. The default path is:

    C:\Program Files\Archer\Logfiles

  3. Right-click the logging folder and click Properties.
  4. Click the Security tab.
  5. Select the Network Service or domain service account and verify that Modify is selected in the Permissions box.
  6. Click OK.
  7. Repeat steps 1 – 6 for the file repository folder. The default path is:

    C:\Program Files\Archer\FileRepository

  8. Repeat steps 1 – 6 for the company_files folder. The path to this folder was set during the installation process. The default path is:

    C:\Inetpub\wwwroot\Archer\company_files