Defining Read Receipt Rules

Read receipt properties enable or disable the return-receipt functionality and specify the supporting properties, such as the email address that receives the return receipt. This allows you to know if your users are receiving their notifications.

Define the read receipt properties

1. Go to the Manage Read Receipt Properties section on the Manage Global Notifications Settings page.

   1. From the menu, click .
   2. Under Notifications, click Global Notification Settings.
   3. Expand the Read Receipt Properties section.
2. In the Email Address field, enter the email address that receives the messages.
3. In the User Name field, enter the user name that has access to the return-receipt email account.
4. In the Password field, enter the password that is required to log on to the return-receipt email account.
5. Click Test Connection to verify that the credentials and connection information you have entered are correct.

   Note: If the test reports an error, correct the error and click Test Connection again. Continue this process until you receive a confirmation message indicating success.

6. Click Save or Save and Close.

   • To apply the changes and continue working, click Save.
   • To save and exit, click Save and Close.

Change the status of the read receipt properties

1. Go to the Read Receipt Properties section on the Manage Global Notifications Settings page.

   1. From the menu, click .
   2. Under Notifications, click Global Notification Settings.
2. In the Read Receipt Properties section, select the check box to make the properties active. Leave the box unselected to make the properties inactive.

3. Click Save or Save and Close.

   • To apply the changes and continue working, click Save.
   • To save and exit, click Save and Close.

Update the read receipt properties

1. Go to the Manage Global Notifications Settings page.

   1. From the menu, click .
   2. Under Notifications, click Global Notification Settings.
2. Expand the Read Receipt Properties section.
3. In the Email Address field, enter the email address that will receive the messages.
4. In the Server Name field, enter the server name or IP address of the mail server on which you created the return-receipt email account.
5. In the Port field, enter the appropriate port for the selected protocol.
6. From the Protocol list, select the protocol used to retrieve emails from your email server.
7. In the User Name field, enter the user name that has access to the return-receipt email account.
8. In the Password field, enter the password that is required to log on to the return-receipt email account.
9. Click Test Connection to verify that the credentials and connection information you have entered are correct.

   Note: If the test reports an error, correct the error, and click Test Connection again. Continue this process until you receive a confirmation message indicating success.

10. Click Save or Save and Close.

    • To apply the changes and continue working, click Save.
    • To save and exit, click Save and Close.