Logging In to Offline Access

All users must create an offline access password. Single sign-on logins are not available in offline access.

  • If your Archer account uses single sign-on, use the user name and 1-time password presented at login to create an offline access password.
  • If your Archer account does not use single sign-on, login to offline access using your Archer user name and password.

Only 1 user can log in to offline access from the same laptop--1 user, 1 Archer instance, and 1 device. Multiple users cannot be used with offline access.

On this page

Offline access user configuration

All data downloads from the Platform to offline access. Updated or new records from offline access upload to the Platform. Conflicts are created if during this process missing data or data that doesn't match the parent record exists. You can resolve conflicts anytime, but they must be resolved before synchronization can successfully complete. Offline access is not available until synchronization completes.

System administrators and offline access

System administrators who use Archer offline automatically convert to a general user status and are granted sufficient access rights in the permissions tables. Any change to either content or meta data that occurs during offline access produces a conflict between offline and Archer. To resolve a content conflict, you must use the Resolve Offline Access Conflict process. To resolve a meta data conflict, such as a deleted dashboard, you must purge data from offline access.

Login requirements

Upon log in, offline access checks your user account for the appropriate credentials. Enter the following:

  • User name and password
  • Archer instance name
  • Archer Base URL

If any of these elements do not match, a validation message appears informing you that your user account is invalid. Verify that you have correctly logged in to both Archer and offline access.

Login to offline access - no SSO

This login requires the same login credentials as Archer.

  1. On the desktop, double-click the Offline Access icon.
  2. Enter the following information:
    • Username
    • Domain (optional)
    • Password
  3. Click OK.

Login to offline access - SSO

  1. Go to the Offline Access Library page.

    1. From the menu, click the User menu.
    2. Click Offline Access Library.
  2. Click Reset Password.

    A 1-time temporary password is provided for logging in to offline access.

  3. Do 1 or both of the following:
    • Click Copy to Clipboard to copy your user name and paste it into the office access login.
    • Click Copy to Clipboard to copy the 1-time password and paste it into the offline access login.
  4. Click OK.
  5. At User Login page, click OK.
  6. Enter the following:
    • Current Password (1-time password)
    • New Password
    • Retype Password
  7. Click Submit.