Resolving Online Access Conflicts

Conflicts are detected while synchronizing Offline Access with Archer. Record and Save Validation are types of conflicts you may encounter. The cause of a conflict may vary. Some conflicts occur during the save validation process when field values are validated. For example, a required field is missing data or does not have the proper value. Other conflicts occur when a record is updated in offline access and the same record is updated with different values in Archer.

You can resolve conflicts any time but they must be resolved before the synchronization can complete. Offline access is not available until all conflicts are resolved. You can delete an unresolved offline access record. This action only deletes the record from conflict resolution. The values entered offline are not saved.

Conflict conditions

• An Archer administrator updated an application that impacts the records in offline access. For example, made a field required or changed a values list.
• Required data is missing from the record being uploaded from offline access.
• A record that is being worked offline is also updated in Archer with different values.

Stepped process for resolving conflicts

1. From the User menu, click Offline Access Library.
2. Click Start Sync.
3. Resolve the conflicts.
4. Restart the sync.

Resolving offline access conflict process

You resolve conflict from the Offline Access Unresolved Records page in Archer. This page contains a list of the records that have record conflicts or save validation conflicts.

The process for record conflicts is different than save validation conflicts.

• For record conflicts, you use the Conflict Resolution page, and specify which field values you want to keep or discard.
• For save validation conflicts, you use the record details page to update the field values.

When you resolve either conflict, you return to the Offline Access Unresolved Records page. All conflicts must be resolved to complete the synchronization. Offline access is not available until all conflicts are resolved.

If the reason that caused the conflict no longer exists, a message is displayed informing you that the record is no longer in conflict and no further action is required. To continue, click OK.

Use the following tasks to resolve offline access conflicts:

Resolve offline access record conflicts

All conflicts must be resolved before you can continue working offline.

1. In offline access, click Resolve Conflicts.

   The Offline Access Unresolved Records page opens with the conflicts listed.

2. Click the record you want to resolve.
3. In Resolution, do 1 of the following:
   • To keep the offline access values, select Keep my changes and discard the changes from the other processes. Go to step 6.
   • To discard the offline access values, select Discard my changes and keep the changes from the other processes. Go to step 6.
   • To manually select which values to keep, select Let me choose which changes to keep and which changes to discard. Go to step 4.
4. In Conflicts, click the values you want to keep in either the Your Value or System Value column.
5. Click OK.
6. Repeat steps 2 – 5 until all conflicts are resolved.
7. Click Offline Access Library.
8. Click Restart Sync.

Resolve offline access save validation conflicts

If this condition exists, a warning message displays showing a list of fields that must be corrected.

You must update the record with the required information to resolve the conflict. All conflicts must be resolved before you can continue working offline.

1. In offline access, click Resolve Conflicts.

   The Offline Access Unresolved Records page opens with the conflicts listed.

2. Click the record that you want to resolve, and a warning message displays with a list of the fields that require resolution.
3. Click OK.
4. Update the record with the necessary information for each field.
5. Click Save.
6. Repeat steps 2 – 5 until all conflicts are resolved.
7. Click Offline Access Library, and click Restart Sync.

Delete unresolved offline access records

This action only deletes the record from conflict resolution. The values entered offline are not saved.

1. Go to the Conflict Resolution page

   1. Click Offline Access Library.
   2. Click Resolve Conflicts.
2. Select each record you want to delete.
3. Click .