Support and Service

Open a Support case via the toll free phone number for your locale, or using the Case Management portal on Archer Community: https://www.archerirm.community/.

Other Resources

Resource Description

Archer Community

Brings together customers, partners and analysts to discuss risk and compliance as a practice.

Archer Exchange

Offerings to help you rapidly deploy adjacent or supporting risk business processes, quickly integrate new risk data sources, and implement administrative utilities to make the most out of their risk and compliance investment.

For more information on the Archer Exchange see the Archer Exchange Help.

Archer Chatbot

The Archer Chatbot delivers instant answers 24/7 via conversational AI from within the Archer user interface, inclusive of the following Help & Knowledgebase content:

  • Platform

  • Solutions

  • Engage

  • Insight

  • Document Governance

  • Exchange

Important: The Archer Chatbot is available to Archer SaaS clients only.

Note: The Archer Support Chatbot is available in English only.

FAQ's

Requirements to display the Chatbot in the Archer UI:

  • Group: Self-Help Admin

  • Role: Troubleshooting Access

  • ‘Default Email Address’ in the user profile

The Chatbot displays by default to a user with a System Administrator role or utilizing SysAdmin credentials.

Resources

Community Blogpost: Introducing the Archer Chatbot! - Archer Community - 718143

Free Friday Tech Huddle: Archer Self-Help Troubleshooting for SaaS Administrators - Archer Community - 718195

Free Friday Tech Huddle: Archer Chatbot Enhancements! - Archer Community - 740832