Evaluating and Resolving Findings

Findings document incorrect answers to questions in a questionnaire record and allow you to document, categorize, and remediate issues of non-compliance. Findings are managed through the Findings application and can be automatically generated when findings rule criteria are satisfied or may be manually created by users. For each finding, you have the choice to either remediate the issue or accept the risk.

On this page

View findings from a questionnaire

If you enabled Findings for a questionnaire, you can view the related findings from the questionnaire record page. Findings are displayed in the Quantitative Summary section of the Questionnaire as well as in the Findings cross-reference field.

Important: To work with Findings, your user account must have access to both the questionnaire and to the Findings application.

  1. From the menu bar, click solution > Questionnaire > Findings.

  2. Select the questionnaire.
  3. Select a record in that questionnaire.
  4. In the Findings section, click the Finding ID for the Finding record that you want to view.
  5. Click Edit.

  6. When you are finished reviewing, click Save or Save and Close.

    • To apply the changes and continue working, click Save.
    • To save and exit, click Save and Close.

Remediate a finding

The following steps apply to a default questionnaire. Your administrator may have customized the questionnaire.

Important: To work with Findings, your user account must have access to both the questionnaire and to the Findings application.

  1. From the menu bar, click solution > Questionnaire > Findings.

  2. Select the questionnaire.
  3. Select a record in that questionnaire.
  4. In the Findings section, click the Finding ID for the Finding record that you want to view.
  5. Click Edit.
  6. In the Description section, in the Response field, click Remediate Risk.
  7. Complete the fields in the Remediation section as follows:
    1. To add a new Remediation Plan record, click Add New.
    2. Complete the fields provided and click Save to save the Remediation Plan to the Findings record.
    3. In the Remediation Validated field, select Yes.
  8. Continue to update the Findings record as needed. Depending on your organization, you may also need to update the values in the Workflow section.

  9. Click Save or Save and Close.

    • To apply the changes and continue working, click Save.
    • To save and exit, click Save and Close.

Accept the risk of a finding

The following steps apply to a default questionnaire. Your administrator may have customized the questionnaire.

Important: To work with findings, your user account must have access to both the questionnaire and to the Findings application.

  1. From the menu bar, click solution > Questionnaire > Findings.

  2. Select the questionnaire.
  3. Select a record in that questionnaire.
  4. In the Findings section, click the Finding ID for the Finding record that you want to view.
  5. Click Edit.
  6. In the Description section, in the Response field, click Accept Risk.
  7. To link the Finding record to an existing Exception Request, do the following:
    1. In the Exception Request section, click Lookup.
    2. Select the appropriate record.
    3. Click OK.
  8. To create a new Exception Request record, do the following:
    1. In the Exception Request section, click Add New.
    2. Complete the fields.
    3. Click Save.

  9. Click Save or Save and Close.

    • To apply the changes and continue working, click Save.
    • To save and exit, click Save and Close.