Diagnostics and System Data collects non-sensitive environment usage information and sends the data to RSA to better understand product utilization. The information assists in providing a heightened customer support experience, understanding technology stack and product usage in determining support decisions, and providing insight into possible educational service needs.
The following types of data are collected by Diagnostics and System Data:
- Archer deployment and system information. This data provides an overview of the Archer installation and licensed use cases.
- Application usage. This data provides an overview of the access and usage, jobs, and records per application.
- Performance monitoring. This data provides an overview of system, application, and feature usage performance.
Diagnostics and System Data is installed and active by default, collecting and uploading metrics regularly. If your environment does not allow sending information to outside services, you must manually upload system data. For more information, see Manually Upload Diagnostics and System Data.